Refund Policy

Last Updated: June 24, 2026

1. Introduction

Wings Over ("we," "us," "our," or "the Company") operates the website meals-wingsover.click and provides food ordering services to customers across the United States. We take pride in the quality of our food and the reliability of our service. However, we understand that issues may occasionally arise, and we want to ensure that every customer experience is handled fairly and professionally.

This Refund Policy applies to all orders placed through our website and is governed by applicable United States federal and state consumer protection laws, including guidelines established by the Federal Trade Commission (FTC). By placing an order with Wings Over, you agree to the terms outlined in this policy.

If you have any questions about this policy, please contact us directly at [email protected] before placing your order.

2. Eligibility Conditions for Refunds

Not all orders automatically qualify for a refund. To be eligible for a refund, your situation must meet one or more of the following conditions:

• Incorrect Order: You received items that are different from what you ordered, including wrong flavors, sauces, sides, or entrees.
• Missing Items: One or more items from your order were not included in your delivery or pickup bag.
• Food Quality Issues: The food was undercooked, spoiled, contaminated, or otherwise unfit for consumption at the time of delivery or pickup.
• Significant Delivery Delay: Your order arrived substantially later than the estimated delivery time provided at checkout, to a degree that significantly impacted the quality or usability of the food.
• Order Never Arrived: Your delivery order was never received, and our delivery records confirm no successful delivery was made.
• Duplicate Charges: You were charged more than once for the same order due to a technical error on our platform.
• Unauthorized Transaction: A charge appeared on your account that you did not authorize and is confirmed as fraudulent.

We reserve the right to evaluate each refund request on a case-by-case basis. Claims that cannot be reasonably verified may not qualify for a refund but may be eligible for store credit at our discretion.

3. Timeframes for Refund Requests

Timely reporting is essential for us to investigate and resolve your concern effectively. Please adhere to the following timeframes when submitting a refund request:

Requests submitted outside of these timeframes may not be eligible for a refund. We encourage customers to inspect their orders promptly upon receipt and to contact us immediately if there is a concern.

4. Non-Refundable Items and Situations

Certain situations and items are not eligible for refunds under this policy. Please review the following carefully:

• Change of Mind: Refunds are not issued because you changed your mind after placing or receiving your order.
• Consumed Orders: If a significant portion of the order has been consumed before a complaint is made, we may be unable to process a refund.
• Customization Errors by Customer: If you entered incorrect customization instructions (e.g., wrong sauce, wrong quantity) when placing your order and the order was prepared as instructed, a refund will not be issued.
• Promotional and Discounted Items: Items purchased using promotional codes, special discounts, or complimentary offers may not be eligible for cash refunds.
• Delivery Fees: Delivery fees are generally non-refundable unless the order was never delivered due to an error on our part.
• Tips and Gratuity: Tips or gratuity charges paid to delivery personnel are non-refundable.
• Allergic Reactions: We do our best to accommodate dietary restrictions, but we are unable to guarantee a completely allergen-free environment. Customers with severe allergies assume responsibility for communicating restrictions and verifying ingredients before consuming food. Refunds will not be issued for allergic reactions.

5. How to Request a Refund (Step-by-Step)

To submit a refund request, please follow these steps carefully to ensure the fastest possible resolution:

1. Step 1 – Do Not Discard Your Order: Before contacting us, keep any uneaten food, original packaging, and any photos of the issue. Photographic evidence can significantly speed up the review process.
2. Step 2 – Gather Your Order Details: Locate your order confirmation email or receipt. Have the following information ready: order number, date and time of the order, items ordered, and a brief description of the issue.
3. Step 3 – Contact Us: Send an email to [email protected] with the subject line: "Refund Request – [Your Order Number]." Include all relevant details and attach any supporting photos.
4. Step 4 – Wait for Confirmation: Our customer service team will acknowledge your request within 1 to 2 business days and may follow up with additional questions if needed.
5. Step 5 – Review and Decision: We will review your claim and notify you of our decision within 3 to 5 business days of receiving all required information.
6. Step 6 – Refund Issuance: If your refund is approved, it will be processed according to the payment method used. See Section 6 for processing timelines.

Please note that providing false or misleading information in a refund request may result in denial of the claim and suspension of your account.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to reflect in your account depends on your payment method:

Please be aware that processing times may vary depending on your financial institution. Wings Over is not responsible for delays caused by banks or payment processors. If you do not see your refund within the stated timeframe, we recommend contacting your bank or payment provider directly.

7. Partial Refunds

In some circumstances, a partial refund may be issued rather than a full refund. Partial refunds may apply in the following situations:

• Only certain items in your order were missing, incorrect, or unsatisfactory, while other items were delivered correctly and in good condition.
• You consumed a portion of the order before identifying an issue, and the remaining portion was unsatisfactory.
• The delivery was delayed but ultimately received, and the food quality was partially affected.
• A discount or promotional offer was applied to the order, and only a portion of the items were affected.

The amount of a partial refund will be calculated based on the value of the affected items, excluding any applicable taxes, delivery fees, or tips. Our customer service team will communicate the partial refund amount before processing.

8. Exchange Policy

Due to the perishable nature of food, we do not offer direct item exchanges in the traditional sense. However, in cases where your order was incorrect or items were missing, we may offer the following resolutions in lieu of or in addition to a refund:

• Re-Order at No Charge: For certain qualifying issues (such as a completely wrong order), we may offer to prepare and deliver or make available for pickup the correct order at no additional cost, subject to availability and your location.
• Store Credit: In some cases, we may offer store credit equivalent to the value of the affected items, which can be applied to a future order on meals-wingsover.click.
• Complimentary Add-Ons: For minor quality concerns, we may offer complimentary sauces, sides, or items on your next visit as a gesture of goodwill.

Exchange or replacement offers are subject to our team's review and approval, and are not guaranteed in every case. We will always communicate your available options clearly.

9. Cancellation Policy

Because our food is freshly prepared upon receipt of your order, cancellation windows are limited. Please review our cancellation terms below:

9.1 Cancellation Before Preparation Begins

If you contact us within 5 minutes of placing your order and our kitchen has not yet begun preparing your food, we may be able to cancel the order and issue a full refund. To request a cancellation, contact us immediately at [email protected].

9.2 Cancellation After Preparation Has Begun

Once your order has entered the preparation stage, cancellations cannot be accepted, and no refund will be issued. This policy exists because ingredients and labor have already been committed to your order.

9.3 Cancellation Due to Our Error or Inability to Fulfill

If Wings Over is unable to fulfill your order due to ingredient unavailability, system errors, or other issues on our end, we will notify you as soon as possible and issue a full refund automatically. You do not need to contact us in this case, though we encourage you to reach out if you do not receive confirmation within 24 hours.

9.4 Force Majeure and Extraordinary Circumstances

In the event of extreme weather, natural disasters, power outages, or other circumstances beyond our control that prevent us from fulfilling your order, we will make every reasonable effort to notify you promptly. Refunds in such cases will be evaluated on an individual basis.

10. Dispute Resolution Process

We are committed to resolving all refund-related concerns amicably and efficiently. If you are dissatisfied with the outcome of your refund request, the following dispute resolution process is available to you:

10.1 Internal Escalation

If your initial refund request was denied or you believe the resolution was insufficient, you may escalate your concern by contacting us again at [email protected] with the subject line: "Escalation – Refund Dispute – [Order Number]." Please clearly explain why you believe the original decision was incorrect and include any additional supporting evidence.

A senior member of our customer service team will review the escalated dispute within 5 to 7 business days and provide a final internal response.

10.2 Credit Card Chargebacks

Customers who used a credit or debit card to place their order have the right to initiate a chargeback through their card issuer in accordance with their cardholder agreement and applicable regulations. We ask that customers exhaust our internal resolution process first, as chargebacks can delay resolution and affect the ability of both parties to reach a fair outcome. We cooperate fully with all legitimate chargeback investigations.

10.3 Consumer Protection Agencies

If you believe your consumer rights have been violated, you may file a complaint with the following agencies:

• Federal Trade Commission (FTC): www.ftc.gov or 1-877-382-4357
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
• Your State Attorney General's Office
• Better Business Bureau (BBB): www.bbb.org

11. Amendments to This Policy

Wings Over reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website at meals-wingsover.click. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically to stay informed of your rights and our obligations.

Your continued use of our website and services following any changes to this policy constitutes your acceptance of the revised terms.

12. Contact Information for Refund Requests

For all refund requests, cancellations, order concerns, or general inquiries related to this policy, please reach out to us using the contact details below. We are here to help and aim to respond to all inquiries within 1 to 2 business days.

This Refund Policy is effective as of June 24, 2026, and applies to all orders placed through meals-wingsover.click. Wings Over is a food service provider operating in the United States and subject to applicable federal and state consumer protection regulations.