Privacy Policy

Welcome to Wings Over. This Privacy Policy explains how Wings Over ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website meals-wingsover.click (the "Website"), place food orders, interact with our digital services, or otherwise engage with us. Please read this policy carefully. By accessing or using our Website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal information with transparency and responsibility. This policy has been drafted in compliance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant federal and state regulations governing data protection and consumer rights.

1. Who We Are

Wings Over is a food service business operating in the United States. We operate through our website meals-wingsover.click to provide customers with the ability to browse our menu, place food orders, and engage with our services online and in person.

For all privacy-related inquiries, you may contact us using the following details:

2. Information We Collect

We collect various categories of personal information depending on how you interact with our Website and services. The information we collect falls into the following categories:

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery addresses (including street, city, state, and ZIP code)
• Account username and password (stored in encrypted form)
• Date of birth (where relevant for age verification)

2.2 Order and Transaction Information

When you place a food order through our Website or services, we collect:

• Order history and details (items ordered, customizations, quantities)
• Payment information (credit/debit card details, billing address — note: full card numbers are processed by our secure third-party payment processors and are not stored on our servers)
• Transaction IDs and confirmation numbers
• Delivery preferences and special instructions
• Promotional codes or loyalty program details used

2.3 Usage Data and Website Activity

When you visit our Website, we automatically collect certain technical information, including:

• IP address and approximate geolocation derived from it
• Browser type and version
• Operating system and device type
• Pages visited on our Website and the order in which they were visited
• Time and date of your visit
• Referring URL (the website that directed you to ours)
• Time spent on individual pages
• Links and buttons clicked
• Search queries entered on our Website

2.4 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our Website. This may include session identifiers, preferences settings, and data about your interactions with our content. For more detailed information about our use of cookies, please refer to Section 9 of this Privacy Policy.

2.5 Communications Data

When you communicate with us, we collect:

• Email correspondence and chat messages
• Customer service inquiries and feedback
• Reviews, ratings, and comments you submit
• Survey responses
• Social media interactions with our official accounts

2.6 Device Information

We may collect information about the device you use to access our Website, including:

• Device identifiers (such as advertising ID where applicable)
• Mobile carrier information
• Network connection type
• Screen resolution and display settings
• Language preferences set on your device

2.7 Information from Third Parties

We may receive personal information about you from third-party sources, such as:

• Third-party food delivery platforms or ordering services that process orders on your behalf
• Social media platforms (if you choose to log in or connect your social media account)
• Analytics service providers
• Advertising and marketing partners
• Payment processors confirming transaction status

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including coordinating delivery or pickup
• To manage and maintain your account
• To send you order confirmations, receipts, and updates
• To communicate with you regarding your orders or account status
• To process payments and prevent fraudulent transactions
• To resolve disputes or address complaints related to your orders

3.2 Customer Service and Support

• To respond to your inquiries, questions, and requests
• To troubleshoot problems with our Website or services
• To improve your customer experience
• To administer loyalty programs or promotional offers

3.3 Analytics and Service Improvement

• To understand how visitors use our Website and services
• To analyze trends, traffic patterns, and user behavior
• To improve the functionality, design, and content of our Website
• To develop new features and menu offerings based on customer feedback and preferences
• To monitor the performance and security of our Website

3.4 Marketing and Promotions

• To send you promotional emails, newsletters, and special offers (where you have consented or where permitted by applicable law)
• To personalize our marketing communications based on your preferences and order history
• To run targeted advertising campaigns on third-party platforms
• To measure the effectiveness of our marketing campaigns
• To notify you of new menu items, seasonal promotions, or limited-time offers

You have the right to opt out of marketing communications at any time. You may do so by clicking the "unsubscribe" link in any promotional email we send you, or by contacting us directly at [email protected].

3.5 Legal Compliance and Safety

• To comply with applicable federal and state laws and regulations
• To respond to lawful requests from government authorities or law enforcement agencies
• To enforce our Terms of Service and other agreements
• To protect the rights, property, or safety of Wings Over, our customers, or the public
• To detect, prevent, and address fraud, security breaches, or other illegal activities

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own marketing purposes. However, we may share your information with certain trusted third parties in the following circumstances:

4.1 Service Providers and Business Partners

We work with third-party companies and individuals who assist us in operating our Website and delivering our services. These service providers may have access to your personal information only to the extent necessary to perform their functions on our behalf, and they are contractually obligated to maintain the confidentiality and security of your data. Such service providers include:

• Payment processors: To securely handle credit card and payment transactions
• Delivery platforms: To coordinate food delivery to your address
• Cloud hosting providers: To store data and operate our Website infrastructure
• Email service providers: To send transactional and marketing emails
• Analytics providers: Such as Google Analytics, to analyze Website traffic and usage
• Customer support platforms: To manage and respond to customer inquiries
• Advertising networks: To deliver targeted advertisements on third-party websites and platforms

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Enforce our Terms of Service or protect our legal rights
• Prevent or investigate potential wrongdoing or illegal activity
• Protect the personal safety of users or the public
• Protect against legal liability

4.3 Business Transfers

In the event that Wings Over is involved in a merger, acquisition, sale of assets, financing, or bankruptcy proceedings, your personal information may be transferred as part of such a transaction. We will notify you of any such change through a prominent notice on our Website or via email.

4.4 With Your Consent

We may share your personal information with other third parties when you have given us your explicit consent to do so, or when you have directed us to share your information as part of using a specific service or feature.

4.5 Aggregate and De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes. This type of information does not constitute personal information under applicable privacy laws.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: We restrict access to personal information to only those employees and service providers who need it to perform their job functions.
• Password Security: Account passwords are stored using industry-standard hashing algorithms.
• Regular Security Audits: We periodically review our data collection, storage, and processing practices to guard against unauthorized access.
• Payment Security: Payment card information is handled through PCI-DSS compliant payment processors. We do not store full card numbers on our systems.
• Incident Response: We maintain procedures to detect, respond to, and recover from data security incidents.

5.2 Limitations

While we take reasonable precautions, no method of data transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information. In the event of a data breach that affects your rights and freedoms, we will notify you and the appropriate regulatory authorities as required by applicable law.

You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately at [email protected] if you suspect any unauthorized access to your account.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. We are committed to honoring these rights and will respond to verified requests in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the business purposes for collecting or sharing it, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information in the traditional sense, but we may share it with advertising partners as described in this policy.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to what is necessary to provide the requested services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of service because you exercised your rights.
• Right to Data Portability: You may request a copy of your personal information in a portable and, to the extent technically feasible, readily usable format.

6.2 General Rights for All U.S. Users

Regardless of your state of residence, we provide all users with the following options:

• Access and Review: You may log into your account to review and update your personal information at any time.
• Correction: If you believe any information we hold about you is inaccurate or incomplete, you may request corrections by contacting us.
• Account Deletion: You may request that we delete your account and associated personal information, subject to any legal obligations we may have to retain certain data.
• Marketing Opt-Out: You may unsubscribe from marketing communications at any time.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a request to us by emailing [email protected] with the subject line "Privacy Rights Request." We may need to verify your identity before processing your request. We will respond to verified requests within the timeframes required by applicable law (generally within 45 days for CCPA requests, with a possible extension of an additional 45 days when reasonably necessary).

You may also designate an authorized agent to make a request on your behalf. If you use an authorized agent, we may require proof of written authorization from you and may still verify your identity directly.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods we apply are as follows:

When personal information is no longer needed for its original purpose and there is no legal requirement to retain it, we will securely delete or anonymize it.

8. Children's Privacy

Wings Over is a food service platform designed for adult consumers. We do not knowingly collect, solicit, or maintain personal information from anyone under the age of 18. If you are under 18 years of age, you are not permitted to use our Website or services, create an account, or provide us with any personal information.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without appropriate parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected].

Our practices are consistent with the requirements of the Children's Online Privacy Protection Act (COPPA), which governs the collection of personal information from children under the age of 13 in the United States.

9. Cookie Policy

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze how our Website is used, and deliver relevant advertising. This section provides a brief overview of our cookie practices.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the Website to function properly. They enable core functionality such as page navigation, access to secure areas, and shopping cart management. Without these cookies, services you have asked for cannot be provided.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our Website, such as which pages are visited most often and whether visitors receive error messages. This information helps us improve how the Website works.
• Functionality Cookies: These cookies allow the Website to remember choices you make (such as your preferred language or location) and provide enhanced, personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns.

9.2 Managing Your Cookie Preferences

You can control and manage cookies in various ways. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or to notify you when a cookie is being set. Please note that disabling certain cookies may affect the functionality of our Website.

Additionally, you may opt out of interest-based advertising through the Digital Advertising Alliance (DAA) at www.aboutads.info/choices or the Network Advertising Initiative (NAI) at www.networkadvertising.org/choices.

If you are a California resident, you have the right to opt out of the sharing of your personal information with advertising partners for cross-context behavioral advertising purposes. Please contact us at [email protected] to exercise this right.

10. International Data Transfers

Wings Over is based in the United States and primarily processes personal information within the United States. If you are accessing our Website from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

The data protection laws of the United States may differ from those of your country of residence. By using our Website and services, you consent to the transfer of your personal information to the United States and acknowledge that your information will be processed in accordance with this Privacy Policy and applicable U.S. law.

When we transfer personal information to third-party service providers located outside the United States, we take appropriate steps to ensure that such transfers are conducted in compliance with applicable data protection laws and that adequate protections are in place to safeguard your information.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not operated by Wings Over. These may include third-party food delivery platforms, social media networks, or advertising partners. Once you leave our Website and navigate to a third-party site, this Privacy Policy no longer applies.

We have no control over and assume no responsibility for the privacy practices, content, or accuracy of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit before providing any personal information.

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. There is currently no universally accepted standard for how websites should respond to DNT signals. As a result, our Website does not currently respond to DNT browser signals. However, we provide you with the ability to manage cookies and opt out of certain tracking as described in Section 9 of this Privacy Policy.

13. Your California Privacy Rights — Shine the Light Law

California Civil Code Section 1798.83, also known as the "Shine the Light" law, permits California residents to request, once per year and free of charge, information about the categories of personal information (if any) we disclosed to third parties for their direct marketing purposes in the preceding calendar year, and the names and addresses of those third parties.

If you are a California resident and would like to make such a request, please contact us at [email protected] with "California Shine the Light Request" in the subject line.

14. How to File a Complaint

We are committed to resolving any privacy concerns you may have. If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we may attempt to resolve your concern.

14.1 Contact Wings Over Directly

Please submit your complaint or concern to us at:

• Email: [email protected]
• Website: meals-wingsover.click

We will acknowledge your complaint within 10 business days and aim to resolve it within 45 days.

14.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response, or if you believe that we are processing your personal information in a manner that violates applicable law, you have the right to file a complaint with the appropriate data protection or consumer protection authority.

• Federal Trade Commission (FTC): The FTC enforces federal consumer protection laws and may be contacted at reportfraud.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): California residents may file a complaint with the CPPA at cppa.ca.gov. The CPPA is the state agency responsible for enforcing the CCPA/CPRA.
• California Attorney General: You may also contact the California Attorney General's Office at oag.ca.gov/privacy.
• Your State Attorney General: Residents of other states may contact their respective state Attorney General's office for guidance on applicable state consumer protection laws.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will update the "Last Updated" date at the top of this page.

For material changes that significantly affect your rights or how we use your personal information, we will provide a more prominent notice, such as an email notification to registered users or a banner on our Website, prior to the change becoming effective.

Your continued use of our Website and services following the posting of changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are happy to assist you and are committed to addressing your inquiries in a timely and transparent manner.